Unplanned Outage

Incident Report for Xyleme

Resolved

All services have been restored. We will continue to monitor to ensure stability. We sincerely apologize for the service disruption.

Posted Sep 07, 2023 - 00:14 UTC

Update

The impacted systems are coming back one by one. Once the system comes back online, the issue is resolved.

Posted Sep 06, 2023 - 23:13 UTC

Investigating

We are currently experiencing a service disruption for some US-based Create instances. Our engineering team is investigating the issue and working on restoring services as quickly as possible. Please continue to check the Status Page for the latest information. We sincerely apologize for the inconvenience.

Posted Sep 06, 2023 - 22:13 UTC

This incident affected: Create - US Hosting (Create - Authoring, Web Publisher, Print Publisher, Studio Publishing Service, XML Publisher).