Update - We are still waiting for Chromium to deliver the fix. The ticket we reported to them seems to indicate there is a fix; it was "cherry-picked" for a release this week, but the status is still set to Assigned. https://issues.chromium.org/issues/335857343.
We'll let you know as soon as we see it in production.
May 02, 2024 - 18:10 UTC
We'll let you know as soon as we see it in production.
May 02, 2024 - 18:10 UTC
Update - It appears Chromium will release a fix for the image loading issue next week.
"Discussed with ikilpatrick offline, there is a fix in M125 but we will cherry pick it to M124 which will be included in next weeks release."
Apr 25, 2024 - 19:42 UTC
"Discussed with ikilpatrick offline, there is a fix in M125 but we will cherry pick it to M124 which will be included in next weeks release."
Apr 25, 2024 - 19:42 UTC
Update - Chromium has reproduced the issue and agreed it is a regression. They have assigned the ticket and made it priority P1 (p0-p3 with p0 being urgent).
If you'd like the follow the issue on the Chromium bug site, here's the link https://issues.chromium.org/issues/335857343
Apr 22, 2024 - 14:51 UTC
If you'd like the follow the issue on the Chromium bug site, here's the link https://issues.chromium.org/issues/335857343
Apr 22, 2024 - 14:51 UTC
Identified - We have identified the issue.
This version of Chrome and Edge ( v124) has an issue with some of our CSS code. We load all the images on a page at once. You may have noticed how images fade in once the page is loaded. Our team has submitted the issue to Chrome, and we hope they can resolve it quickly.
Unfortunately, any solution from our side would require updating your output templates and republishing content to remove the image load behavior. That seems impractical at this point.
We have also reproduced the issue in newly published test content in Syndicate. However, given our testing and feedback from at least one customer, that is not common.
As a temporary solution, users can force the images to load by simply resizing their browser window.
We're sorry for the inconvenience. We'll continue to monitor the situation and update you as we know more.
Apr 19, 2024 - 18:40 UTC
This version of Chrome and Edge ( v124) has an issue with some of our CSS code. We load all the images on a page at once. You may have noticed how images fade in once the page is loaded. Our team has submitted the issue to Chrome, and we hope they can resolve it quickly.
Unfortunately, any solution from our side would require updating your output templates and republishing content to remove the image load behavior. That seems impractical at this point.
We have also reproduced the issue in newly published test content in Syndicate. However, given our testing and feedback from at least one customer, that is not common.
As a temporary solution, users can force the images to load by simply resizing their browser window.
We're sorry for the inconvenience. We'll continue to monitor the situation and update you as we know more.
Apr 19, 2024 - 18:40 UTC
Update - The issue appears to be limited to Preview and Review. Our testing on published content in Syndicate has yet to surface the problem there.
The team is continuing to explore the issue.
Apr 19, 2024 - 16:17 UTC
The team is continuing to explore the issue.
Apr 19, 2024 - 16:17 UTC
Investigating - Our QA team has just discovered the latest version of Chrome/Edge v.124 is having issues rendering some images. We strongly encourage you not to upgrade your browsers until we have had a chance to explore the issue in more detail.
We know this will be challenging for many of you, but we assure you our team is analyzing the situation now.
Apr 19, 2024 - 15:25 UTC
We know this will be challenging for many of you, but we assure you our team is analyzing the situation now.
Apr 19, 2024 - 15:25 UTC
Syndicate - US Hosting
Degraded Performance
Syndicate (CDS)
Degraded Performance
SCORM Player (CloudPlayer)
?
Degraded Performance
Learning Analytics
Operational
Single Sign-On (SSO)
Operational
Create - US Hosting
Degraded Performance
Create - Authoring
Operational
Web Publisher
Degraded Performance
Print Publisher
Operational
Studio Publishing Service
?
Operational
XML Publisher
Operational
Syndicate - EU Hosting
Degraded Performance
Syndicate (CDS)
Degraded Performance
SCORM Player (CloudPlayer)
?
Degraded Performance
Learning Analytics
Operational
Single Sign-On (SSO)
Operational
Create - EU Hosting
Degraded Performance
Create - Authoring
Operational
Web Publisher
Degraded Performance
Print Publisher
Operational
Studio Publishing Service
?
Operational
XML Publisher
Operational
Syndicate - AU Hosting
Degraded Performance
Syndicate (CDS)
Degraded Performance
SCORM Player (CloudPlayer)
Degraded Performance
Learning Analytics
Operational
Single Sign-On (SSO)
Operational
Create - AU Hosting
Degraded Performance
Create - Authoring
Operational
Web Publisher
Degraded Performance
Print Publisher
Operational
Studio Publishing Service
Operational
XML Publisher
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance